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Once you can download and extract, most problems never happen.
Stuck? Two clicks to the answer
Getting started
Download channels
Which cloud drive should I use?Video
Mainland China: 115 Cloud. Overseas: PikPak. Baidu Netdisk only when the page lists it.
Downloading ed2k with 115 CloudVideo
Copy the ed2k link, paste it into 115's Cloud Download, done in seconds. 115 VIP members can stream it right away.
How to use PikPakVideo
Best choice overseas: open the link, save it, then stream or download. Mainland China needs a VPN.
Baidu Netdisk: won't open, no extraction code
Nine times out of ten a Chinese third-party browser is blocking the link. Open it in Chrome or Edge.
Extracting files
Extracting split archives: how to open .7z.001Video
Download every part, put them in one folder, extract only the .7z.001. Done.
What is the extraction password? It says wrong passwordVideo
The password is above the download area; tapping Copy is safest. When it says wrong, the password is rarely the real problem.
Playback & subtitles
Video players: won't play, no sound, wrong pictureVideo
It's almost always the player. On a computer use PotPlayer or IINA; on a phone use VLC.
How do subtitles work? Why are there none?Video
External .srt subtitles: same folder and same name as the video, and they load automatically.
LIVE+ videos have no soundVideo
The video is fine: LIVE+ keeps the original lossless Opus audio. Switch to a player that supports it and the sound comes back.
Points, VIP & payment
VIP, SVIP and pointsVideo
Our VIP gives you discounts, not everything for free. It is also not a cloud drive membership.
Payment, crediting and paying from overseasVideo
Paid but nothing arrived? Message us a screenshot. Overseas, pay with Patreon or USDT.
Points refunds and re-uploads
Points are refunded only when a resource is taken down and can't be re-uploaded. Wrong channel? You can get a re-upload, free the first time for new members.
Account and sign-in
Accounts are for personal use only, on up to 3 devices at the same time.