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Downloading, extracting, playback, VIP and payment: answers to common questions

Help Center / Points, VIP & payment

Account and sign-in

Accounts are for personal use only, on up to 3 devices at the same time.

Member accounts and benefits are for the registered person only and may not be shared, lent or sold. One account can be signed in on up to 3 devices at once (for example a computer, a tablet and a phone); signing in on a fourth signs out the earliest one.

If an account appears to be shared, we first send an on-site reminder. If it continues, new device sign-ins are restricted and all devices are signed out. In serious or repeated cases, membership benefits may be suspended or the account disabled. Accounts disabled for sharing get no refund for memberships or content already bought.

FAQ1 questions, click one to see the answer

I'm not receiving the email verification code

Check the email address for typos, then your spam folder. Still nothing? Email us directly and we will set up your account for you.

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