Video players: won't play, no sound, wrong picture
It's almost always the player. On a computer use PotPlayer or IINA; on a phone use VLC.
One-minute videoWatch the video, or follow the steps
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Windows: PotPlayer. Mac: IINA.
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iPhone: VLC or nPlayer. Android: VLC or MX Player.
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Don't use the extraction app, the cloud drive or your system's built-in player.
For the best picture, download and play locally; every online player lowers the quality. One or two picks per platform below, free and ad-free first.
| Platform | Recommended | Download |
|---|---|---|
| Windows | PotPlayer (free) | 64-bit installer · or VLC |
| Mac | IINA (free) | IINA website · or VLC |
| iPhone / iPad | VLC (free), nPlayer, Infuse | VLC · nPlayer · Infuse |
| Android | VLC (free), MX Player | VLC · MX Player |
If the official sites won't open, get the installers from our backup downloads (Baidu Netdisk, code 2mxe).
If a video has no sound in PotPlayer, also install the DTS audio decoder (put it in the PotPlayer install folder).
FAQ4 questions, click one to see the answer
The download is a .ts file
.ts plays fine in PotPlayer and VLC, with the same quality as mp4.
LIVE+ videos have no sound
See "LIVE+ videos have no sound": switch to nPlayer, MX Player or VLC.
In PikPak the picture is just a thin line
Some older videos trigger a bug in PikPak's iOS player. Downloaded and played in another player they are fine; see the PikPak article.
Streaming stutters
Playing a downloaded file is smoothest. In mainland China, PikPak stutters without a VPN.